All reservations require a valid Credit Card to reserve. 1 night room + tax will be charged to the credit card on file on the morning of your arrival. Should the card be declined the reservation will be cancelled at that time.
Cancellation Policy
Cancellations must be made 72 hours (3 days prior) to arrival date to avoid a late cancellation fee equal to 1 night(s) room + tax
Check-in/Check-out Policies
Check-In: 3:00 PM
Check-Out: 11:00 AM
- Early arrival or late check-out are requests and are not guaranteed.
- Guests must be age 21 or older to reserve and/or pay for guestroom.
- Smoking allowed in permitted areas only. Any smoking in non-permitted areas including guestroom balconies, will result in a $150.00 fee.
- Any unauthorized pet (service animals are excluded), will result in a $150.00 fee, respectively.
Pet Policy
All rooms are not pet-friendly — we do offer dog-friendly rooms in our Courtside building only. You must call the property directly to reserve pet-friendly rooms.
- No cats or exotic animals allowed
- Guests are allowed to bring a maximum of 2 dogs under 35lbs.
- Guests must sign a pet waiver at check-in. Please do not bring your dog if you are unwilling to sign the waiver.
- A non-refundable pet fee of $25.00 plus 12.75% tax per night, per dog will apply.
- Dog owners agree to not leave their dog unattended during their stay at the hotel unless crated. If you leave your pet unattended, a contact # must be left on file at the front desk so that we may contact you if needed.
- Dogs are not permitted in any of the food and beverage areas, lobby, or at the pools. This exclusion does not apply to guide dogs.
- Dogs must always be on a leash. City of Gatlinburg ordinances states that all dogs must be on a leash at all times.
- Dog owner will be fully responsible for any damage caused by their pets.
- Owners must pick up after their dogs. If observed not doing so a $150.00 clean-up fee will be added to their room account.
- Guests who choose not to register their dog and occupy a room will be charged a $150.00 cleaning fee.
SMS Communications
At The Sidney James Mountain Lodge, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data, particularly in relation to SMS communications.
To enhance your stay and provide timely updates, we may use your personal data to contact you with SMS messages. These messages are primarily transactional and informational, relating to your reservation and customer support. This may include:
- Pre-arrival reminders: Information about your upcoming stay, check-in details.
- Check-in instructions: Guidance for a smooth arrival.
- Mid-stay check-ins: Ensuring your comfort and addressing any needs.
- Post-stay communications: Thank you messages, feedback requests, or electronic receipts.
- Customer Support: Responding to your inquiries or providing assistance during your stay.
Consent for SMS Messages:
By providing your mobile number during the reservation process, check-in, or through our online services, you provide your consent to receive SMS text messages from The Sidney James Mountain Lodge via its mobile text message provider.
Message Frequency
Message frequency will vary based on your reservation and interaction with us. You can expect approximately 8-10 messages per reservation, plus additional messages, if you engage with customer support via SMS or anything that can help you elevate your experience and relevant messages.
Opt-Out
You may opt out of receiving any or all SMS communications from us at any time. To stop receiving guest experience messages or any other SMS text messages, simply reply with the word STOP to any message you receive from The Sidney James Mountain Lodge. You can also opt out by following the unsubscribe link in our emails, where applicable.
Help & Support
For assistance with our SMS program, please reply with the word HELP to any message you receive from The Sidney James Mountain Lodge, or contact our front desk directly.
Message and data rates may apply. Please check with your mobile carrier for details on your plan.
Usage Data
We may collect information on how our services are accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (IP address), type of browser used and its version, pages of our Service that are visited, time spent on certain pages, unique device identifiers, and other pertinent diagnostic data. This data helps us understand how our services are used and to improve them.
How We Collect Your Data
Personal Data is collected in the following ways:
- Online services: Collected through our website, mobile applications, or through affiliate third-party booking sites (e.g., online travel agencies).
- During the reservation process: When you book a room or service with us.
- During check-in: When you arrive and register at the hotel.
- During check-out: For electronic receipts or feedback requests.
- Communication via e-mail: When you send or receive emails from us.
- Communication via SMS: When you send or receive text messages from us.
- Communication via third-party messaging services: Such as Google Messages, WhatsApp, Facebook Messenger, etc., if you choose to communicate with us through these platforms.
- Posts to social media related to the Hotel: If you interact with us on social media platforms.
- Participation in a survey, contest, or promotional offer: When you voluntarily engage with these activities.
- Reservations by Phone, In Person or Online: Personal data is collected when you make a reservation or communicate with us over e-mail, fax, or SMS text. Communication may remain on record for quality assurance and training.
Sharing Your Data
We will not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your personal data with trusted third-party service providers who assist us in operating our hotel services, such as our mobile text message provider, payment processors, or IT support. These providers are contractually obligated to protect your data and only use it for the purposes of providing services to us. We may also disclose your information if required by law or to protect our rights.
Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.