Terms & Conditions – Cancellation Policy
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The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. The hotel reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so.
1. BOOKING AND CONFIRMATION
When reserving a room your name, address, arrival- and departure time and method of payment are required. A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.
2. ARRIVAL AND DEPARTURE
The hotel room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 11:00 am. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
3. GUARANTEED RESERVATION
The hotel accepts credit cards to guarantee the room reservation. A guaranteed room reservation will be held for arrival after 4:00 pm without a separate notification. To guarantee the reservation the hotel will need the following information: your name, credit card number, address, phone number and email address. The hotel may acquire your contact details verbally or in writing.
4. CANCELLATION AND NO ARRIVAL
To cancel your reservation you must call the hotel direct at (865) 436-7851 and give your name, arrival date and reference number listed on your reservation. We require a 72 hr (3 day), prior to the arrival date, notice of cancellation. In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge a cancellation fee equal to the first night’s stay including taxes to your credit card.
5. EARLY DEPARTURE
Early departure before the agreed day must be informed to the hotel latest by 11:00 am on the day of checkout. Checkouts after 11:00 am will be charged at full rate for that day.
All hotels accept the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so. In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards
7. GUEST BEHAVIOR IN THE HOTEL
We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made. For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.
8. RESPONSIBILITY ON YOUR VALUABLES
In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables. The hotel is not responsible for valuables stored in or left unattended in your room. The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the garage and at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
9. GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property. The responsibility for caused damage is determined by general principles.
10. RENTING HOTEL ROOMS FOR MINORS
Only a person over the age of 21 is allowed to make a reservation. The adult making a reservation for a person under the age of 21 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.